Last Updated: [10/01/2026]
At mexamarts, customer satisfaction is important to us. This Refund & Return Policy explains when and how refunds, returns, and cancellations are handled on our multivendor platform.
mexamarts is a multivendor marketplace. Refund and return policies may vary depending on the vendor, product type, or service. mexamarts facilitates communication and transactions but does not directly control vendor policies unless stated.
You may be eligible for a return or refund if:
The product is damaged, defective, or incorrect
The item received does not match the description
The order is incomplete or missing items
Return requests must be made within the vendor’s specified return period.
The following items are not eligible for return or refund unless damaged or incorrect:
Food & cooked meals
Groceries & perishable items
Personal care & hygiene products (opened)
Innerwear & lingerie
Digital products or downloads
Customized or personalized items
Refunds for food orders are only applicable if:
The order was not delivered
The wrong order was delivered
The food was spoiled or unsafe
Taste preference or personal dislike is not eligible for refund.
Issues must be reported immediately after delivery.
Grocery refunds are accepted only for:
Expired items
Damaged packaging
Incorrect items
Complaints must be raised within 24 hours of delivery.
Refunds are applicable if:
Parcel is lost (confirmed by courier)
Service was not provided
mexamarts is not responsible for delays caused by incorrect addresses, recipient unavailability, or force majeure.
Cancellation and refund policies depend on the car rental vendor.
Refund eligibility may vary based on:
Cancellation timing
Usage duration
Damage or policy violations
Users must follow the vendor’s rental agreement.
Orders can be cancelled before dispatch or confirmation, subject to vendor approval.
Late cancellations may not be eligible for refunds.
Cash on Delivery (COD) orders cancelled repeatedly may result in account restrictions.
Approved refunds will be processed using the original payment method.
Refund processing time:
Digital payments: 5–10 business days
Bank transfers: depends on bank processing time
COD refunds may be issued via bank transfer or wallet (if applicable).
Vendors are responsible for handling returns and refunds according to their policies.
mexamarts may assist in dispute resolution but does not guarantee refunds.
mexamarts reserves the right to:
Reject refund requests that appear fraudulent or abusive
Suspend accounts involved in repeated misuse
mexamarts may update this Refund & Return Policy at any time. Continued use of the platform means you accept the updated policy.
For refund or return requests, contact us at:
Email: [mexamartsinfo@gmail.com]
Phone: [+923145081121]
